shipping & handling
If you don't find the answer to your question, contact us.
SELECT A TOPIC (details for each are farther down the page):

SHIPPING & HANDLING

We'll ship your package immediately upon processing. Most in-stock items are shipped within 48 hours. Our shipping system will choose the optimal carrier to get your product delivered to you quickly and safely. Once your shipment leaves our facility, it is trackable online at Chadwicks.com

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SHIPPING & HANDLING CHARGES

Our shipping & handling charges are based on your merchandise total.

IF YOUR MERCHANDISE TOTAL IS: CHARGE ADDED TO YOUR ORDER:
UP TO $19.99 $7.99
$20.00 - $39.99 9.99
$40-49.99 10.99
$50.00 - $79.99 $12.99
$80.00 - $99.99 $14.99
$100.00 - $119.99 $16.99
$120.00 - $149.99 $18.99
OVER $149.99 $20.99
EXPRESS (3-4 BUSINESS DAYS) $13.99 + REGULAR S&H
SUPERFAST (2 BUSINESS DAYS) $22.99 + REGULAR S&H
MAY BE SUBJECT TO CHANGE WITHOUT NOTICE. *FOR SHIPMENTS TO MA AND CT, PLEASE ADD THE APPLICABLE STATE TAXES TO TAXABLE MERCHANDISE ONLY.

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SHIPPING & HANDLING METHODS, PLUS DELIVERY TIMES

Pending credit card approval, in-stock merchandise is sent via:

STANDARD DELIVERY

Will arrive within 3-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.

EXPRESS DELIVERY

Will arrive via UPS within 3 to 4 business days if ordered by 2:00 PM (EST).

SUPER-FAST DELIVERY

Will arrive via UPS within 2 business days if ordered by 2:00 PM (EST).

INTERNATIONAL SHIPPING

Please click here for details.

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SALES TAX

Massachusetts state sales tax of 6.25% is charged on taxable merchandise only being delivered to the State of Massachusetts. Connecticut state sales tax of 6.35% is charged on taxable merchandise only being delivered to the State of Connecticut. If you have questions regarding your state's sales tax, we recommend that you contact your local comptroller's office.

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TRACK DELIVERY

WHERE'S MY PACKAGE?

To check the status of your delivery, click here to view your order status.

Enter your order number then click "Go" to view up-to-the-minute delivery details. Your order number can be found in the order confirmation email we send you. We strongly encourage you to register. As a registered user you do not need to enter a tracking number, as this information can be found automatically in the "My Account" section. To register now, click here.

NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality assurance, and packing it carefully. As soon as we complete this process, you can track it from our distribution center to your door.

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USING A P.O. BOX AS A SHIPPING ADDRESS

We encourage you to use a street address as your ship-to address. We'd also be happy to send your order to a PO box via USPS. But, if we do, tracking information may not be available.

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TRACK A RETURN

To view the status of your return and to track your package click here. Please retain your tracking number from your return for easy tracking.

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To order by phone, call anytime toll-free 1-877-330-3393. Need help? Click Here


CUSTOMER SERVICE HOURS

Phone:
U.S. & Canada
1-877-330-3393
(Operadoras que hablan Español para su conveniencia)

Customer Service:
M-F 8:00 a.m. - 11:00 p.m. ET (5:00 a.m. - 8:00 p.m. PT)
Sat. 8:00 a.m. - 9:00 p.m. ET (5:00 a.m. - 6:00 p.m. PT)

Place Orders:
M-F 8:00 a.m. - 2:00 a.m. ET (5:00 a.m. - 11:00 p.m. PT)
Sat. 8:00 a.m. - 11:00 p.m. ET (5:00 a.m. - 8:00 p.m. PT)
Closed Sundays & Holidays

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NEW! Egift Cards >Details International Shipping >Details

*Discount is available on items in the “CLEARANCE” category only. To receive this discount, simply add the items you wish to purchase to your shopping bag. The discount will be automatically applied to the applicable items at checkout. No promo code/key code necessary. Not valid on UGG® and Ahnu® brand merchandise, prior purchases, charges, purchases of gift cards, purchases of Elite memberships or international orders. Valid on chadwicks.com purchases only. Discount expires 10/22/14 at 11:59 p.m. Eastern Time.